The best way to summarize the Wall Street Journal’s 12-page section on Artificial Intelligence, published on Aug. 14, is to list the enterprises AI is now involved in.
Here are many of them: How machines learn, saving the whales, pinpointing, facial profiling, helping harvests, air travel, counterfeit products, noisy waters, learning the sound of Orcas, alerting authorities, automated detection, improving employees’ experience, investment objectives — risks, charges and expenses.
Airline luggage movers, tracking crowds, hotel check-ins, a new language model, lawyer bots, and predicting the next volcano eruption are coming, too.
The WSJ writers explained that the new technology is empowering businesses to break down employee silos and drive a better experience for workers.
The connected enterprise offers a road map away from the siloed work flows that define most businesses while giving employees the freedom to spend less time on mundane tasks — and more time on truly meaningful work.
Typically, business functions have their own silos, each with its own set of systems, applications and methods of communication.
The finance department might use one system of record while the human resources team relies on another.
In reality, work is rarely limited to a single silo. Inefficiencies inevitably arise when one arm of the company needs to collaborate or communicate with another.
Work tends to happen across multiple channels, some formal (like email and conference calls), some not (like a spontaneous conversation with co-workers.)
Magellan Health found a creative solution in VERN, a “virtual employee” powered by ServiceNow. (No AV Press connection.)
The system allows Magellan employees to resolve HR questions quickly using self-service tools and automated case management.
Of the 700 searchers that the system fields daily, 75% can be answered immediately using existing content. Of the remaining cases, the majority can be resolved within three hours.
On a green swath in the Arizona desert, a 30-ton robot is scrutinizing plants that could help feed impoverished countries and fuel American cars.
AI can help carry your luggage. Travelmate Robotics has developed a connected suitcase that is controlled by a traveler’s smart phone.
Could security screening be as simple as walking through a series of camera- and sensor-enabled arches?
Delta is developing a biometric system that would identify passengers, and their images would be matched and cleared against security and border control database. X-rays, computer vision and other technologies would scan carry-on baggage for prohibited items. Thermal imaging would check travelers temperatures.