ACTON — Local RV Dealer, All Valley RV Center, received the 2018 RVBusiness magazine’s Top 50 Dealers Award in North America for the second time since 2016.
“This award means so much to us because it focuses on the customer experience and community involvement,” Center President Troy Padgett said. “We believe our employees are the best of the best and that is reflected in our customer service.”
Vice President Bruce McGovern said as they were accepting the Top 50 award, a brief comment was made about one of the reasons they were placed in the top 50 in North America.
“‘All Valley RV does a lot to help their neighbors with support for the local homeless shelter, children’s center, school sports, and kids showing animals at the fair,’ ” he said, quoting the comment. “We are proud of our community and try to give back and provide support where needed.”
The process of determining the 2018 Top 50 Dealers Awards was involved, beginning with harvesting qualified nominees in early summer from RV manufacturers who nominated dealer partners based not just on sales volume, but whom they felt exemplify RVBusiness Top 50 qualities and practices. Those dealers were invited to complete the program’s extensive application.
“The application, alone, was about 20 pages, based on customer experiences, best practices and customer reviews,” Marketing Director Melissa Gomez said.
Then an expanded 11-person panel of independent industry insiders met in an intensive two-day, closed-door session in early September, to review all the applications and complete their selections.
All Valley RV Center is celebrating its 14th year of business in Acton and two years of opening a shop in Lancaster. Besides its world-class service of new and used RVs, its community involvement is what really puts it over the edge to earn the award. Among some of the causes it serves are hospitals, child abuse centers, the Antelope Valley Fair and community queens and Little Leaguers.
“We try to help sponsor where we can,” Gomez said.
Every May the company is involved in the St. Jude Children’s Research Hospital telethon to raise money for patients in need. It also participates in the Children’s Center of the Antelope Valley Hot 100 car show.
“The community is like our family,” Gomez said.
RVBusiness Publisher Sherm Goldenberg said the Top 50 award continues to gain momentum and value among North American dealers, contributing to the program’s mission to elevate the industry, as a whole.
“We’re pleased with the increased recognition that these awards are garnering in both the U.S. and Canadian recreation vehicle markets and it also provides a unique benchmarking tool for a wide array of retailers to examine their own operations and see how they measure up to industry standards and their own expectations on the brink of the 2019 model year,” Goldenberg said.
For All Valley RV Center, attaining an award at such a high standard is an indication they are doing something right.
“It’s a confirmation we’re headed in the right direction,” Gomez said. “We’re just excited to receive it again and looking forward to the years to come.”
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