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Superior Electronics Q&A
This story appeared in the Antelope Valley Press May 13, 2008.
answers your questions!
Q: I turned my computer on the other day to find that all it would do is get to that black screen with the white text saying that Windows didn’t start properly and to choose how you would like to start up. I have tried every option on that screen only to have it restart and land back on that screen. Is it just time to replace the thing?
A: Your problem is most likely a software issue. The problem is that Windows tries to load and something is either missing or corrupt. This prevents it from loading and causes it to restart. If you have nothing important on the computer, just put your installation disk in for Windows and reload the computer. If you do have important items on the computer, then you will probably want to take it into Superior. They can possibly repair the problem or, at the very least, they can back up your data before wiping the hard drive clean and reloading it. As for replacing it, you really didn’t give any information on how old the computer is. If it’s more than five years old, I would probably take a serious look at replacing the machine. If it’s newer than that, then it depends on how the machine was working out for you. If, before this problem occurred, it was just fine then I would keep it and if you were already thinking of replacing it, then this problem will give you the justification you need to go ahead and buy that shiny new computer that you have been eye balling.
Q: My son thought he would help me out by speeding up my computer. What he ended up doing was erasing my hard drive and re-installing Windows. It actually does seem faster, the problem is that all of my invoices from work are gone and all of my wife’s vacation photos are also missing. Is there a way to get that stuff back?
A: There is a way to get it back, though the odds of getting it all back are slim. There really is no simple way for a home user to go about recovering data that has been erased from the hard drive. The best thing to do is to bring the computer on down to the store (Superior Electronics) and let our technicians try to get it back for you. We have specialized recovery tools that can pull data out of a drive even after it has been formatted. Generally, they will give you a list of what can be recovered and then you simply pick what you want and the technicians will put that information onto a DVD for you.
Do you have a question for Superior Electronics? Ask it here.
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